A well-organized FAQ page reduces customer support emails and builds trust by answering concerns before they arise.
Frequently Asked Questions (FAQ)
Orders & Payments
Which payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer "Buy Now, Pay Later" options via Klarna for eligible UK customers.
Can I change or cancel my order? We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please email support@luxediva.co.uk within 1 hour of placing it. Once an order has been dispatched, we are unable to make changes.
Shipping & Delivery
How long will my delivery take? Standard UK delivery typically takes 3-5 business days. Express delivery takes 1-2 business days. International shipping varies by location but generally takes 7-14 business days.
How can I track my order? Once your order is shipped, you will receive an email with a tracking link. You can also log into your Luxe Diva account to view your order status.
Returns & Refunds
What is your return policy? We offer a 30-day return policy for most items. Products must be unworn, with original tags and packaging. Please note that for hygiene reasons, certain items like beauty products and personalized goods cannot be returned.
How do I start a return? Simply email support@luxediva.co.uk with your order number and the reason for your return. We will guide you through the steps and provide a return address.
Sizing & Products
How do I know which size to choose? We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting us for specific measurements.
The item I want is out of stock. Will it be back? Many of our popular items are restocked regularly! You can sign up for "Back in Stock" alerts on the product page to be the first to know when it returns.