At LUXE DIVA, we want you to love every purchase. However, if you are not fully satisfied, we’re here to help.
Return Period
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible, your item must be:
In the same condition that you received it
Unworn or unused, with tags still attached
In its original packaging
You’ll also need to provide the receipt or proof of purchase.
How to Start a Return
To start a return, please contact our support team:
Email: luxediva2023@gmail.com
Include your order number and reason for return. Once approved, we will guide you through the next steps.
Please do not send any items back before contacting us first.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at luxediva2023@gmail.com
with photos or a short video.
We will review your case and arrange a replacement or refund as quickly as possible.
Exchanges
The fastest way to get the item you want is to return the product you have.
Once the return is accepted and processed, you can place a new order for the correct size or color.
Refunds
After we receive and inspect your returned item, we’ll notify you by email.
If approved, your refund will be processed automatically to your original payment method.
Please note that it may take several business days for your bank or credit card company to reflect the refund.
Non-Returnable Items
Certain items cannot be returned for hygiene reasons (for example: undergarments, earrings, or customized products).
Please check the product description for specific return information before purchasing.
Need Help?
If you have any questions about returns or refunds, contact us anytime at:
Email: luxediva2023@gmail.com